Double donation but only three licenced devices only

[Thiemo]

Hi

I made a double donation (25th of November 2020) to have 6 installations of the donation versions. I did this by PayPal (transactions 1LD602770M147353P and 6WE8553118561573F). However, when I install it on more than three devices (even though the different downloads), I get the error, that the licences were used up. I suppose, it is because the two donations were by the same PayPal account thus the same e-mail address (the same identifier anyway). What can I do to get all the six licenced devices available?

Kind regards

Thiemo

[xCSxXenon]

You should get sent two emails, each with a unique link to a three-license install

[Zenju]

Donations are added up. You can change the device count manually on the thank-you page.

[Thiemo]

You should get sent two emails, each with a unique link to a three-license install

I did (XXXXXX and YYYYYYYYYYY); and I did install those on different machines and was very puzzled that the check failed.

Edit by Zenju: Please don't share your tx numbers.

[Thiemo]

Donations are added up. You can change the device count manually on the thank-you page.

I cannot perceive any add-up on my thank-you pages. I only see that both tell me to have filled the licence slots by the very same devices. i also only see the possibility to remove devices and the one to extend the duration of the licence. Please see screenshots attached.

[Zenju]

Click on "Extend".

[Thiemo]

So, am I meant to donate again?

[Zenju]

No, not needed.

[Thiemo]

Thanks. Seemed to have worked, thanks. You might want to document the way to do so somewhere.