Update to 8.5 broke the program!

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Posts: 2
Joined: 24 Oct 2016

punkduck66

I have used FreeFileSync for a number of years with no problems on my Windows 7 64 bit PC, upgrading when prompted. I got a message today to upgrade to version 8.5 so followed the onscreen instructions, downloaded the upgrade and ran the install. I didn't get a confirmation screen which was a bit weird but I also didn't get an error message.

When I looked for the Start Menu listing for Free File Sync however it wasn't there nor was there an icon on the desktop. So I ran the install progrma again and got his error (screen grab attached).

I tried again - same error. I used C Cleaner to remove all unwanted files and registry entries and tired again. same error. I tried to reinstall the previous version (I still had the install file saved) - same error!

So now I have no FreeFileSync and can't even install the older version. Help!
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Zenju

Google seems to indicate that this issue is caused by "Bitdefender".
Posts: 2
Joined: 24 Oct 2016

punkduck66

I don't have Bitdefender installed, my virus checker is AVG Free. Could that be the issue? It hasn't caused any problems with previous versions of FFS.
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Posts: 7566
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Zenju

Quite likely. The FFS installer is running with admin rights, so it must be some other application that is actively blocking the installation.
Posts: 1
Joined: 12 Aug 2016

ThoRiWa

I have the same probleme for the update 8.6 of FFS. I need also help. thx

Also a probleme whit the installer...
Screenshot (18).png
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