"Waiting for missing directories&...

Posts: 12 · nishannp 15 May 2012, 09:46

Im using version 4.6 and I create a batch job using Free File Sync. I need to
call this job using Real time Sync. I add it as a service on Windows server
2003 and start the service. Real time sync 'red' color icon appears in system
tray but in very dark 'red' color.When mouse pointer is on the icon it says
"Waiting for missing directories".... What could be it went wrong?
Please note I need to run this job without login in to Windows account & real
time. ..Thank you! [404, Invalid URL: http://www.freeimagehosting.net/scz1e]
[404, Invalid URL: http://www.freeimagehosting.net/dk65u]

Posts: 12 · nishannp 15 May 2012, 09:50

Screen shots
[404, Invalid URL: http://www.freeimagehosting.net/dk65u]

[404, Invalid URL: http://www.freeimagehosting.net/scz1e]

Posts: 7171 · Zenju 15 May 2012, 10:00

"Waiting for missing directories" means, one of the directories listed in RTS
is not found at this very moment.

Posts: 12 · nishannp 15 May 2012, 10:04

what a quick reply....Thanks...Then shall I upgrade current version to newer
version or re install same thing?

Posts: 7171 · Zenju 15 May 2012, 10:09

Äh... it's probably a better idea to make sure the directory exists ;) Maybe
it's a spelling error. If the path names contain macro, you can check what it
resolves to by hovering over the name via mouse and see its tooltip.

Posts: 12 · nishannp 15 May 2012, 10:46

Yes correct..My source directory is shared folder over the network. It seems
RTS & FFS can not read it. Isn't RTS support UNC paths? :(

Posts: 7171 · Zenju 15 May 2012, 10:56

UNC shouldn't be a problem. Are you able to open the folder via the very same
path in explorer?
Make sure you are running the tool under the correct user (which may affect
access permissions).

Posts: 12 · nishannp 15 May 2012, 11:06

Yes UNC path can open via explorer. I am running this tool as domain
administrator. I also map the folder to a drive letter but giving same error.
I create two test folders locally and test..It working fine.

Posts: 7171 · Zenju 15 May 2012, 11:18

Strange. Can you send me a Process Monitor log (https://technet.microsoft.com/de-de/sysinternals/bb896645.aspx)? This should give some details on why it
doesn't find the path.

Posts: 12 · nishannp 16 May 2012, 04:48

hi Zenju..log file can be downloaded from following link. Pls note I can open
this UNC path using Windows Explorer without any issue.
[404, Invalid URL: http://wikisend.com/download/387338/Logfile.rar]

Posts: 7171 · Zenju 16 May 2012, 12:53

Thanks, the log makes it clear: RTS is run under the system account and trying
to access "shared\Organization Stuff\Documentation\" is denied. So the
solution is to make sure that the system account is granted access to this
directory.

\\192.168.104.160\NP shared\Organization Stuff\Documentation\ NT
AUTHORITY\SYSTEM ACCESS DENIED

There may be also a todo for RTS: Failure to access the directory is handled
as if the directory did not exist. A better behavior may be treat it as
existing but let it fail when starting directory monitoring with "access
denied".