Extra devices show up in my FFS allotment (licensing)

[JDB]

Hello,

I just upgraded my OS to Windows 10. (I know... I know... bad idea.) Well, what's done is done. At least I can run Turbotax again.

When I visit the FFS Home Page to check my status, I see that I have consumed 3 FFS device allowances:

Screenshot_2020-11-03 FreeFileSync.png (13.36 KiB) Viewed 703 times

Rolling over with the mouse reveals that the first 2 are Windows 10, and the 3rd is Windows 7, which I assume that I can remove (but all that does is place a trash can icon next to the name, while it takes 30 days for actual deletion to occur.)

Why do I have TWO Windows 10 "devices"? How can I figure out which one can be deleted? If I remove one, will it keep coming back? Yesterday I received an error message about hitting my 3 device limit. Was my system trying to create a 4th device? (sorry I didn't save the exact wording and I can't locate the error in any log files)

The only thing I can think of is that during the migration, I copied the GlobalSettings.xml file from Windows 7 to Windows 10, created two additional user profiles, and changed the location of the Session and Log files. However, I am fairly certain that I only installed FFS once, and I don't see how any of these customizations would have incremented the device count.

I don't want to remove devices and reinstall the software because I am afraid that will lock me out for 30 days by increasing the device count above my limit.

Any ideas?

-JDB

[Zenju]

Should be resolved now. FreeFileSync used an heuristic in the past in order to determine "unused" devices, e.g. it discarded activations older than half a year.
This wasn't very exact, so the handling was changed (last week) to allow users themselves to mark individual devices as unused/obsolete by following the link in the error message.

[JDB]

Thank you Zenju,

The old Windows 7 device has disappeared, but there are still two Windows 10 devices in the list, and I don't know which is the active one. If I mark both as removed, and then reinstall the software, will my Session configuration files be preserved, or am I going to have to reload them all?

Thanks,
-JDB

[xCSxXenon]

The sync configurations are saved locally and aren't removed upon uninstallation. Unless you store them in the program files folder, they might get deleted, but don't do that, that's bad