Double donation but only three licenced devices only

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Joined: 30 Dec 2020

Thiemo

Hi

I made a double donation (25th of November 2020) to have 6 installations of the donation versions. I did this by PayPal (transactions 1LD602770M147353P and 6WE8553118561573F). However, when I install it on more than three devices (even though the different downloads), I get the error, that the licences were used up. I suppose, it is because the two donations were by the same PayPal account thus the same e-mail address (the same identifier anyway). What can I do to get all the six licenced devices available?

Kind regards

Thiemo
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xCSxXenon

You should get sent two emails, each with a unique link to a three-license install
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Zenju

Donations are added up. You can change the device count manually on the thank-you page.
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Thiemo

You should get sent two emails, each with a unique link to a three-license install xCSxXenon, 05 Mar 2021, 22:08
I did (XXXXXX and YYYYYYYYYYY); and I did install those on different machines and was very puzzled that the check failed.

Edit by Zenju: Please don't share your tx numbers.
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Thiemo

Donations are added up. You can change the device count manually on the thank-you page. Zenju, 06 Mar 2021, 09:12
I cannot perceive any add-up on my thank-you pages. I only see that both tell me to have filled the licence slots by the very same devices. i also only see the possibility to remove devices and the one to extend the duration of the licence. Please see screenshots attached.
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Zenju

Click on "Extend".
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Thiemo

So, am I meant to donate again?
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Zenju

No, not needed.
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Thiemo

Thanks. Seemed to have worked, thanks. You might want to document the way to do so somewhere.