FFS does not maximize from system tray

Get help for specific problems
Posts: 19
Joined: 8 Nov 2018

sagitario

hi,
I have a batch job running on a certain schedule and in the past I see the FFS icon on system tray. When I click it popup and see the running job.
Now when I click it disappear.
this only happens in these latest versions. Don't know because of some FFS update or if it was caused by a Windows 10 update.
Anyone else with the same problem?
Regards,
User avatar
Posts: 4056
Joined: 11 Jun 2019

xCSxXenon

Try an older FFS version. Can't say it only happens in the latest version if you haven't. I have seen this behavior when the sync is very quick. By the time it opens, the sync is done and auto-closes the window. Is this a possibility?
Posts: 19
Joined: 8 Nov 2018

sagitario

I have seen this behavior when the sync is very quick. By the time it opens, the sync is done and auto-closes the window. Is this a possibility? xCSxXenon, 03 Sep 2022, 14:12
No.. My job is big. It takes several hours to compare and sync. When I click on the icon it just disappears from system tray, but the task continues to work. I just can't maximize it and see the status.

I already try a 11.23 and is the same. I'm not sure when or with which version it stop working because normally it runs late hours and I don't check it. Only notice recently because the application started to crash during synchronization.

I try a few minutes ago with 11.20 and it works perfectly... I'll test version by version to know when it stopped working.
User avatar
Site Admin
Posts: 7211
Joined: 9 Dec 2007

Zenju

Perhaps FFS has crashed? I'd suggest checking if it is still running.
Posts: 19
Joined: 8 Nov 2018

sagitario

Ok... 11.21 is the last one that let me maximize. For now I'll stick with this version... It's not that it's something fundamental, but sometimes the synchronization takes many hours and I need to know in the morning if the backup is still running and what synchronization status it is in.
Posts: 19
Joined: 8 Nov 2018

sagitario

Perhaps FFS has crashed? I'd suggest checking if it is still running. Zenju, 06 Sep 2022, 08:47
No, it's running. I can see the task running in the task manager. Also, if you wait, it ends up ending the job. Even if you don't click on the icon and just leave the mouse pointer on top, the number of synchronized files and the icon's animation are visible. It simply disappears if you click on it to maximize whether you do it with double click or with the right fluff of the mouse and then click on the context menu to restore. If you want I can make a video.
User avatar
Site Admin
Posts: 7211
Joined: 9 Dec 2007

Zenju

If you want I can make a video. sagitario, 06 Sep 2022, 08:53
Sure! The more details the better.
Posts: 19
Joined: 8 Nov 2018

sagitario

I already uploaded the video. I hope it helps.
User avatar
Posts: 4056
Joined: 11 Jun 2019

xCSxXenon

Where did you upload it?
Sounds like it's restoring from the system tray to a position outside of your monitor's bounds honestly. Do you see the FFS icon show up on the taskbar when you maximize it?
Posts: 19
Joined: 8 Nov 2018

sagitario

I send the link to Zenju email.
FFS icon don't show up on the taskbar when I maximize it. CTRL + TAB don't show it...
11.21 works fine. The other newer versions do not.
User avatar
Site Admin
Posts: 7211
Joined: 9 Dec 2007

Zenju

FFS seems to be working correctly, it's just that the progress window is not visible after being restored from the tray.

The desktop screen seems to be weirdly trimmed left and right. I don't know what this means, but it looks fishy. Perhaps, xCSxXenon is onto something, and this GUI glitch is somehow related to the FFS progress window not appearing.

I'd suggest doing further tests to see what is triggering this behavior: E.g. 1. is it only this particular configuration? Then what is the difference to other configs that don't exhibit this behavior? Or is it 2. happening to other configs as well? Good, so the problem seems to be reproducible elsewhere. Maybe you even could come up with steps that reproduce this on a different PC? If that's the case and you can provide me with instructions, chances are very high I will be able to fix the issue.