Unable activate licence key for donation edition

Get help for specific problems
Posts: 3
Joined: 15 Aug 2023

ianian

How do I activate this program? As required it's been moved to the Windows program folder to which the free version of FreeFileSync is installed but won't activate. Get the same message every time that I must "extract the key file" first. But where is the key file and how do I extract it? Would appreciate advice.
User avatar
Posts: 2946
Joined: 22 Aug 2012

Plerry

> ... it's been moved to the Windows program folder ...

You can install the FFS donation version in any accessible folder, but should not move it afterwards.
Posts: 3
Joined: 15 Aug 2023

ianian

Same result. Unfortunately no provision to attach screenshots which would help. Previous download of Donation Edition deleted and then downloaded again. I haven't moved it anywhere. The FreeFileSync DE installation file plus licence key appear in the same Windows folder. When I try to install the DE I get a message saying that the installer cannot find the key file. It asks me to extract the key file into the same directory as the installer but they already are. Where do I go from here?
User avatar
Site Admin
Posts: 7506
Joined: 9 Dec 2007

Zenju

Extract both files, installer and key file into the same directory, without renaming any one of them. Then run the installer.
User avatar
Posts: 4867
Joined: 11 Jun 2019

xCSxXenon

Yes, it sounds like the OP is trying to run the installer from inside the zip they are downloading.
PS: You can attach screenshots using "Editor & Preview" below the submission box
Posts: 3
Joined: 15 Aug 2023

ianian

All sorted now. Thanks for assistance.