use FreeFileSync 64-bit version to create shadow copies

Posts: 9 · DerfBric 3 May 2016, 14:40

I want to synchronise my Exchange-database.
I get a error: Cannot read file .....
ErrorCode 32: The proces has no access to the file, because is is used by another proces (CopyFileEx).

Cannot access the Volume Shadow Copy Service.

Please use FreeFileSync 64-bit version to create shadow copies on this system.

Who knows what to do to solve this problem?

Posts: 7506 · Zenju 3 May 2016, 14:49

It may be a long shot, but maybe "use FreeFileSync 64-bit version" SCNR

Posts: 9 · DerfBric 3 May 2016, 15:05

Where can I download this 64-bit version?

Posts: 7506 · Zenju 3 May 2016, 15:10

You already have it. What is your operating system?

Posts: 9 · DerfBric 3 May 2016, 16:13

Small Business 2011 64-bits

Posts: 9 · DerfBric 3 May 2016, 16:16

My version is 32-bits (unicode x86)

Posts: 7506 · Zenju 3 May 2016, 16:57

So you're on Windows Server 2012. Which of FreeFileSync's executables are you starting?

Posts: 9 · DerfBric 3 May 2016, 17:02

FreeFileSync.exe
I used FreeFileSync_8.1_Windows_Setup to install it.

Posts: 7506 · Zenju 3 May 2016, 17:06

Can you check if you are running FreeFileSync.exe in some compatibility mode? This would explain why it redirects to FreeFileSync_win32.exe instead of FreeFileSync_x64.exe

Posts: 9 · DerfBric 3 May 2016, 17:08

I just found FreeFileSync_x64.exe. This gives the same problem

Posts: 9 · DerfBric 3 May 2016, 17:10

Thanks I will try compatibility mode later on

Posts: 7506 · Zenju 3 May 2016, 17:13

Thanks I will try compatibility mode later onDerfBric

No, the solution is to turn it "off".

Posts: 7506 · Zenju 3 May 2016, 17:14

I just found FreeFileSync_x64.exe. This gives the same problemDerfBric

Are you sure? Running it returns "Please use FreeFileSync 64-bit version"?

Posts: 9 · DerfBric 3 May 2016, 22:16

The 64-bit version gives the same error.
Cannot read the Exchange databasefile.
cannot access the volume shadow copy service

Posts: 9 · DerfBric 3 May 2016, 22:30

I think I found my problem.
I renamed Shadow_Windows7_x64.dll to Shadow_Server2003_x64.dll at started FreeFileSync_x64.exe
Now a Volume Shadow Copy is made.

Posts: 7506 · Zenju 4 May 2016, 10:42

The 64-bit version gives the same error.
Cannot read the Exchange databasefile.
cannot access the volume shadow copy serviceDerfBric

Yes, but not "Please use FreeFileSync 64-bit version", correct? What is the full error message?

I think I found my problem.
I renamed Shadow_Windows7_x64.dll to Shadow_Server2003_x64.dll at started FreeFileSync_x64.exe
Now a Volume Shadow Copy is made.DerfBric

This cannot be the solution. You're on Server 2012, this means FFS will use Shadow_Windows7_x64.

The only explanation for all these symptoms is that you're running FFS in a compatibility mode lower than Windows 7. Solution then is to disable compatibility mode.