Update error, loses Donation version

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Posts: 3
Joined: 15 Apr 2016

hmahaffey

I have a donation version for my mac and the windows VM running in Fusion. I hadn't used the mac version in a few months. When I did, I got an error message saying it could not find the current version number on your website. I couldn't get it to resolve, so I downloaded the new version (10.16, I was running 10.10). Now it does not identify as the Donation Version, and I did not get a .key file.

How do I get back on track? I think I still have a couple months left on my donation version.....

Thanks!

:)hal
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Posts: 7051
Joined: 9 Dec 2007

Zenju

Email with download link sent!
Posts: 3
Joined: 15 Apr 2016

hmahaffey

Thanks! I was wondering what that was, as the email thanked me for donating! (But it was last winter!) :-D Thanks again!