Version 11 won't install on Windows 10 (ERROR_INSUFFICIENT_BUFFER)

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fakekarma
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Joined: 4 Aug 2020

Post by fakekarma

Following error appears during installation, see attachment clipboard png.
I tried with and w/o active firewall.
Anyone can help?
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therube
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Joined: 8 May 2006

Post by therube

What version of Win10?
What version of FFS?
What antivirus are you using?
fakekarma
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Post by fakekarma

FFS Version 11 as for post title.
Win10 version and antivirus are listed in the following screenshots:
win10.png
antivirus.png
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xCSxXenon
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Post by xCSxXenon

How much RAM do you have?
fakekarma
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Post by fakekarma

32 GB
therube
Posts: 146
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Post by therube

(No idea, BTW, just throwing stuff out...)

If you temporarily disable A/V ?

Are you attempting install "As Administrator" or as a "regular" user?
Do you have sufficient privileges to the instalDir?

Are you running in a virtual environment?
Might some other program have been in the process of making a "snapshot" when you attempted the install?
fakekarma
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Joined: 4 Aug 2020

Post by fakekarma

Firewall and A/V disabled.
Attempted as Administrator, having the related privileges.
No Virtual Environment.

As far as I can see, no other program/process is making a "snapshot" at the same time.
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Zenju
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Post by Zenju

Probably won't hurt to check the operating system for errors. From the command line run:
Dism /Online /Cleanup-Image /RestoreHealth
And also:
sfc /scannow
fakekarma
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Joined: 4 Aug 2020

Post by fakekarma

Just updates both Windows and DELL utilities to the latest versions.
Operating system has been checked and resulted just fine, see below.
syscheck.png
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Zenju
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Post by Zenju

Okay, next thing to check is a Process Explorer dump file while the ERROR_INSUFFICIENT_BUFFER message is shown: https://freefilesync.org/faq.php#crash
https://freefilesync.org/faq.php#trace also won't hurt in case the interesting interactions have already happened when the error comes up.
fakekarma
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Joined: 4 Aug 2020

Post by fakekarma

Unfortunately I could not perform the steps described within the #crash reference due to the circumstance, that the process does not appear in the explorer list.
However, I followed the steps concerning the #trace, and collected a large log, available here for download:
https://drive.google.com/file/d/1oHrHXKgZWhbLKPjnDpOHT38W5xwBemip/view?usp=sharing
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Zenju
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Post by Zenju

that the process does not appear in the explorer list. fakekarma, 12 Aug 2020, 13:19
You need to look for the process of the FFS installer .exe (not the FFS shown on the screenshots).
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Zenju
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Post by Zenju

I don't see any FFS installation happening in the Process Monitor trace file, just multiple attempts at starting FreeFileSync from it's default install location (C:\Program Files\FreeFileSync\FreeFileSync.exe) via FreeCommander.
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Zenju
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Post by Zenju

Also there's dgmaster.sys (Digital Guardian), and bhdrvx64.sys, symevent64x86.sys (Symantec Endpoint Protection) being injected into every FFS process, both of which could be responsible for the above error.
fakekarma
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Joined: 4 Aug 2020

Post by fakekarma

I am not authorized to apply the modification suggested.
It is a pity that after many happy "user" years I should switch to an alternative.
Thanks for support!
xCSxXenon
Posts: 520
Joined: 11 Jun 2019

Post by xCSxXenon

What does that even mean... You should get rid of those AVs