Runtime install error

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Posts: 2
Joined: 6 Feb 2021

flyblu

Hello, Goodmorning everyone, i'm new beginner, but i have a problem
i try to install last edition for windows, on windows 8.1, but i have runtime error
Runtime error (at 66:4478)
Failed to run
"C:\users\USER\AppData\Local\Temp\XYZFolder.tmp\FreeFileSync.exe".
i try with simple user or admin, but the result not change.
"
Can help me some expert users ?
Thanks in advice
best regards!
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Posts: 4867
Joined: 11 Jun 2019

xCSxXenon

Uninstall and reinstall? If that doesn't fix it, you could run sfc/dism in admin cmd
sfc /scannow
dism /online /cleanup-image /restorehealth
sfc /scannow

Yes, you need to run sfc before and after dism.
Personally, I would recommend upgrading to Windows 10, it's free and much better than Windows 8.1, and will probably fix the issue if it isn't already after the first couple options
Posts: 2
Joined: 6 Feb 2021

flyblu

I was unable to install it. I tried shell commands, but without success.
I still get the same mistake, I forgot to say, "access denied".
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Posts: 4867
Joined: 11 Jun 2019

xCSxXenon

Where are you installing from and to? That path seems weird for install location, unless Zenju is using the program name for the setup.exe as well
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Posts: 7506
Joined: 9 Dec 2007

Zenju

Can you post a screenshot of the full error message?

Culprit is likely AV software.