FFS freezes and prevents Win 10 from being shutdown

Posts: 3 · Audio-Chris 4 Feb 2022, 16:48

Hi guys, this is my first posting so I ask for your pardon in advance if any necessary informations are missing.

I got the problem that FFS freezes / stops transferring data to the NAS while the time counter is still running. I can close FFS, but keep two running processes which can't be ended or killed. Afterwards, Win 10 refuses to shut-down, freezes in the blue shut-down screen and the pc has to be turned off or restarted manually.

I am using 11.16 64bit version on a Win 10 System. If anyone has an idea, I would be happy to hear it.

Cheers!

Posts: 7506 · Zenju 4 Feb 2022, 16:56

In the dmp file you sent, FFS is waiting for Win32 CopyFileEx to return, so there is nothing that FFS could do about this situation. If it helps, the copy operation is trying to copy a file from "G:\\Hörspiele" to "Z:\\Hörspiele". I'm only seeing two threads, so it seems the process is in a zombie state. Maybe TerminateProcess() has been called on it? The second thread still alive is "DirLock: Z:\Hörspiele", but apparently not hung. Considering the fact that it's the only thread of this kind left, the root of the issue is likely with drive "Z:\".

Posts: 3 · Audio-Chris 4 Feb 2022, 20:17

Thanks for your quick reply. Have you any idea how I can find out what the issue with Z: might be? I have to admit that I don't understand too much about the technical background of this problem.

Posts: 4867 · xCSxXenon 6 Feb 2022, 15:43

Sounds like a flaky network connection. Windows hates when it gets hung up like that and explorer.exe gets completely destroyed when it can't finish an operation. I see this all the time with networks locations and less so with physical drives, but usually those are known bad and there's no question what the problem is.