Can't install FreeFileSyn 11.22 Donation edition

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Posts: 4
Joined: 2 Jul 2022

jmcli

Hello,
Windows 11 64 bits brand new computer here.
I cannot install FFS 11.22 donation edition : installation wizard freezes at the end of the process.
When running FFS, it shows that some files are corrupt : cannot open Install.dat.
I've been using FFS for years, no issues.
Can you help me ?
Thanks in advance.
Posts: 4
Joined: 2 Jul 2022

jmcli

For the record, after process interruption int the task manager and erasing FFS folder :
- 3rd attempt, after 10 minutes freeze : lead to installation of FFS free edition
- 4th attempt, after 10+ minutes freeze : lead to installation of Donation edition.
Seems the installation program had some hard time finding the license key.
Hope this helps.
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Posts: 4867
Joined: 11 Jun 2019

xCSxXenon

You downloaded the most recent copy before trying? If so, then there is something else happening. If it's brand new, it likely has some third-party AntiVirus on it like McAfee. Remove any of those, they are all useless for a home user. They could be blocking that file causing it to lock up
Posts: 4
Joined: 2 Jul 2022

jmcli

I uninstalled McAfee, which was easier said than done : this thing is really embedded deep in the computer, and it took me an awful time :-((
And FFS installation went swift and flawless ...
Thank you so much for time and your help !
User avatar
Posts: 4867
Joined: 11 Jun 2019

xCSxXenon

Pretty common! They offer a removal tool called "MCPR" under method 2 here:
https://service.mcafee.com/?articleId=TS101331&page=shell&shell=article-view
Direct download:
https://download.mcafee.com/molbin/iss-loc/SupportTools/MCPR/MCPR.exe

For any future encounters
Posts: 4
Joined: 2 Jul 2022

jmcli

Sound advice.
Note that I had to use MCPR and restart three times in a row to obtain a successful removal.