Update from 8.2 to 8.3 fails (Win7/32)

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Posts: 4
Joined: 2 Jun 2016

jwjr

Problem signature:
Problem Event Name: APPCRASH
Application Name: FreeFileSync_8.3_Windows_Setup.tmp
Application Version: 51.1052.0.0
Application Timestamp: 56961f62
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.23392
Fault Module Timestamp: 56eb2fb9
Exception Code: 0eedfade
Exception Offset: 0000845d
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 1175
Additional Information 2: 1175e305eed774c7b3e475b39441d49c
Additional Information 3: d053
Additional Information 4: d05384104e17e926973b0f98c130baec

Thanks!
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Site Admin
Posts: 7282
Joined: 9 Dec 2007

Zenju

Can you send me a crash dump file for the "FreeFileSync_8.3_Windows_Setup.tmp" process? With some luck I should be able to find the root of the problem:
https://freefilesync.org/faq.php#crash
Posts: 4
Joined: 2 Jun 2016

jwjr

Sorry - I'm away from that 'puter for a week. :(
Posts: 4
Joined: 2 Jun 2016

jwjr

Latest version also crashes, during the agreement scroll. The ZIPped dump is 62M, and cannot be emailed to the address in the FFS "Info" box.
Posts: 4
Joined: 2 Jun 2016

jwjr

Based on another thread, I tried disabling Bitdefender temporarily, and the install completed successfully.

BD was reporting "an infected item in C:\Users\Me\AppData\Local\Temp\ns08082391\xxxxxxxx_stp\setup.exe. Virus name: Gen:Variant.Adware.DealPly.50."

"xxxxxxxx" was 8 hex numbers - "1990C7BD" for the latest version of the installer.

8.3 installed and working fine now.